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Terms and Conditions

All bookings are taken on the condition that you accept these terms and conditions.

  • No firework display is allowed in the premises
  • Pets are allowed in limited areas and they are charged additionally (Pet contract to be signed
  • Any breakage or damage would be charged
  • Campfire with recorded Music (Depends up on the weather conditions)
  • Usage of Pool Attire is compulsory. Kindly avoid getting into the Pool wearing precious ornaments. Pool Timings: 08.00AM to 08.00 PM.
  • Indoor games (Table Tennis, Caroms, Chess) Outdoor games (Badminton)
  • Outside food not allowed in the resort.
  • 'Check-in' is the first day from which the Hotel room is booked for the guest. If the reserved room / cottage/villa/Suite is occupied on the previous night of the check-in date, Check-in will be possible only after 02.00 PM.
  • ‘Check-out’ is the last day for which the Hotel is booked for the guest. Check-Out time is 11 AM. Contact Reception for late checkout (subject to availability and will be Chargeable).
  • Early Check-In is subject to availability and will be chargeable. As are all arrivals prior to 10:00 hours, which are billed from the previous night.
  •   To block the Rooms/Cottages for the dates requested you will have to make the total payment of the period of your stay, in advance. If you are unable to pay in advance, the rooms/cottages for the dates requested by you will be blocked provisionally and will be allotted to you, only if the rooms/cottages are vacant at the time of your arrival. Priority and Confirmation will be given to those who pay in advance before their arrival.  
  •  As per Government of India  it is Mandatory for all foreigners to present original passport with valid visa on check In. Without passport guests will not be allowed to checkin. Indian Citizens(All the Occupants) must carry their valid address proof. Pan cards will not be accepted as address proof.
  •  Children Policy: Child of 12 years and above is considered as an adult, 6-12 year old child will be on chargeable basis and 5 year below child is complimentary without extra bed

Cancellation/No Show Policy.

Cancellation / Change in Arrival Date must be intimated to us in writing. In case of No-Show or guaranteed reservation, the hotel reserves the right to levy retention charge for the entire stay. Cancellation / change in date will attract following retention charges:

30 days before the Arrival date 25% of the proposed period of Stay will be kept as retention charge
15 to 30 days before Arrival date 50% of the proposed period of Stay will be kept as retention charge
14 days within the arrival date No Refund
  • No refund for early checkouts, than the proposed duration of stay

Refund Policy

  • In case of refund, bank transaction charges will be deducted over and above the cancellation charges. Refund will be processed within 7 to 14 working days after Management authorization.
  • In case of credit card transactions, refund will be done only to the bank account of the respective card holder. (After deducting the bank service charges)
  • Hotel Tariffs and other prices are subject to change any time and without prior notice.
  • Tourists will have to pay taxes on the published tariff as per Government notification.
  • The Management reserves to itself the absolute right of admission to any person in the hotel premises. The resort reserves the right to deny admission.
  • We reserve the right to change any brochure or information on the website before or after your booking due to any events beyond our control. In case we areaware of any changes, in advance we will notify you.
  •  Guests are requested to read carefully the information/photos given in the website regarding the tariff, facilities, location, etc, before making the payment.
  •  ARBITRATION: For all claims or disputes of whatsoever nature, shall be resolved by a Sole Arbitrator to be nominated by the Company. The arbitration shall be held in Wayanad jurisdiction.